No one can deny how we rely on computers in our daily life at home and at work. Knowing how to operate a computer is not a specialty but rather a must for all professions. We are intellectually and professionally dysfunctional as soon as our computer/s break down. We rely on computers to take care of our communication and computing technologies. Therefore, technology support is a critical function for every company that relies on communication and computing. Katron takes your worries out through our maintenance & support.

We offer support services that includes on-site services as well as remote services & monitoring management for your critical applications, database, networks and systems.

Our support services can be acquired through two levels. First level is simply when you experience an issue, call us or email us and we will send you a support ticket then we take from there remotely, hence internet connection is a must. The 2nd level is to contract us periodically to take care of your system/s through our on-site support (applicable to customers within Metro Manila, Philippines) and remote monitoring & management (applicable to local and international customers)

Katron Computers Care

Keep your system healthy with Katron Computers service support and proactive monitoring system. Price starts from $19.00 per computer per month

Service Level Packages

  • Per instant: Upon request
  • Starter: monthly report, remotely services or no-site if applicable.
    Ideal for starting companies (1-10 PCs).
  • Premium: bi-monthly report, remote services or on-site if applicable.
    Good for established small to medium business (10-25 PCs)
  • Gold: weekly reports, remote services or on-site if applicable..
    For medium to large business (25-50 PCs)
  • Enterprise: call/email for quote.

Services Included

  • Hardware Maintenance:
    Servers, Desktop PCs, Notebooks, Netbooks, network equipment, and related telecommunication equipment
  • Software Maintenance:
    Operating system, business related applications, and database management
  • Security & Protection Services:
    Application patch updates & upgrades, virus protection monitoring, firewalls, and web filtering services
  • User Management:
    User profile add/modify/terminate, storage and email manage quota, web-filtering, password reset/force change and level of permission to resources
  • End user support:
    We provide 7 days a week, 9am–9pm Telephone, email and on-site (local customers) support